The Neiders Company

About Us: 

The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration. Our dedication to accountability and legendary customer service sets us apart in the industry, and we are seeking a dynamic Community Manager to join our team and uphold these values in all aspects of property management. 

Job Overview: 

As the Community Manager, you will be responsible for overseeing the day-to-day operations of assigned properties, with a strong emphasis on accountability and delivering legendary services to residents and stakeholders. This role also includes floating responsibilities, requiring you to temporarily manage or support additional properties within the portfolio as business needs arise. 

Because of the diverse communities we serve, this position also requires bilingual fluency in English and Spanish to effectively communicate with residents, team members, and stakeholders. 

You will play a crucial role in ensuring the highest standards of property maintenance, resident satisfaction, and financial performance. This position requires exceptional leadership skills, adaptability, a commitment to excellence, and the ability to foster a culture of accountability and legendary service within the property management team. 

Responsibilities: 

1. Property Operations 

• Oversee all aspects of property operations, including leasing, maintenance, and tenant relations. 
• Develop and implement operational policies and procedures to ensure efficient and effective property management. 
• Conduct regular property inspections to assess maintenance needs, safety hazards, and overall property condition. 
• Implement preventive maintenance programs to prolong the life of property assets and reduce maintenance costs. 

2. Tenant Relations 

• Serve as the primary point of contact for tenants, addressing inquiries, concerns, and maintenance requests in a timely and professional manner. 
• Foster positive relationships with tenants by providing exceptional customer service and promptly resolving issues or disputes. 
• Implement resident retention programs and initiatives to enhance tenant satisfaction and minimize turnover. 
• Provide bilingual communication (English/Spanish) for residents to ensure understanding of lease terms, community policies, and resident services. 

3. Financial Management 

• Develop and manage property budgets, ensuring alignment with financial objectives and performance targets. 
• Monitor rent collection, lease renewals, and delinquencies, taking proactive measures to minimize arrears and maximize revenue. 
• Review financial reports and analyze variances to identify opportunities for cost savings and revenue enhancement. 

4. Accountability 

• Establish clear performance expectations and accountability measures for property management staff, promoting a culture of accountability and continuous improvement. 
• Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. 
• Implement systems and processes to track and measure key performance indicators (KPIs) related to property operations, resident satisfaction, and financial performance. 

5. Legendary Services 

• Lead by example in delivering legendary services to residents, property owners, and other stakeholders. 
• Identify opportunities to enhance the resident experience and differentiate the property through exceptional service delivery. 
• Empower property management staff to go above and beyond in meeting resident needs and exceeding expectations. 
• Ensure that Spanish-speaking residents receive the same high-quality service and communication as English-speaking residents. 

Qualifications: 

• Proven experience in property management, preferably in multifamily housing. 
• Strong leadership, organizational, and problem-solving skills
• Excellent communication and interpersonal abilities
• Bilingual fluency in English and Spanish (written and verbal) required. 
• Ability to provide bilingual support to tenants, staff, and stakeholders. 
• Proficiency in property management software and Microsoft Office Suite. 
• Flexibility to travel between multiple properties as needed for floating assignments. 
• Valid driver’s license and reliable transportation required. 

 Benefits and Perks: 

• We believe in taking care of our team! Here’s what we offer: 
• Comprehensive benefits, including Medical, Dental, and Vision. 
• A matching 401K plan that helps you save for the future. 
• Generous paid time off: 15 days of PTO, 6 paid holidays, and an additional floating holiday (choose between Veteran’s Day or the day after Thanksgiving). 
• Housing discounts at TNC properties. 
• Exciting leasing bonus programs to reward your hard work. 
• An Employee Assistance Program for times when you need extra support. 
• Opportunities for professional growth—your career development is important to us! 
• Access to supplementary discounts through MetLife. 

Join The Neiders Company and be part of a team that is dedicated to enriching lives one home at a time. If you’re ready to make a difference, apply today and start your journey with us! 

JOB CODE: 1000512