The Neiders Company

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

We take pride in our commitment to accountability and legendary customer service, providing exceptional living experiences for our residents in our multifamily properties.  As part of our team, you will play a pivotal role in overseeing the day-to-day operations of our properties while ensuring the highest level of satisfaction for our residents.

Job Overview:

The Roving Community Manager plays a critical role in supporting multiple properties across our Washington portfolio. This dynamic position provides hands-on leadership, operational oversight, and consistent support to communities that need short-term or ongoing management coverage. As a steward of our values, you will model accountability, teamwork, and legendary service while ensuring each site delivers an exceptional resident and team experience.

This role requires strong leadership presence, adaptability, and a proactive approach as you travel between communities to uphold our operational, financial, and service standards.

Responsibilities:

1. Property Operations:

• Oversee daily operations across multiple properties, including leasing, maintenance coordination, and resident relations.
• Implement and uphold operational procedures to ensure efficiency, consistency, and regulatory compliance.
• Conduct regular, hands-on property inspections to assess conditions, safety compliance, and asset needs.Support preventive maintenance programs to extend asset life and reduce long-term costs.
• Provide interim management coverage during vacancies, leaves, or high-need periods.

2. Resident Relations:

• Serve as a primary point of support for residents, ensuring prompt and professional response to inquiries, concerns, and maintenance needs.
• Build strong resident relationships that promote satisfaction, trust, and retention.
• Implement and reinforce resident engagement and retention strategies.

3. Financial Performance:

• Partner with on-site teams to manage property budgets and safeguard financial performance.
• Monitor rent collection, delinquency follow-up, lease renewals, and revenue opportunities.
• Review financial and operational reports to identify trends, risks, and improvement opportunities.

4. Leadership and Accountability:

• Provide consistent leadership and coaching to on-site teams, reinforcing expectations and operational standards.
• Support performance evaluations, onboarding, and skill development needs across sites.
• Track and reinforce KPIs related to occupancy, resident experience, maintenance efficiency, and financial outcomes.
• Promote a culture of integrity, teamwork, and accountability aligned with Living the Neiders Way.

5. Legendary Customer Service:

• Model best-in-class service in every interaction—residents, team members, vendors, and community partners.
• Identify opportunities to elevate the resident experience and create memorable service moments.
• Encourage teams to “go the extra mile” and consistently deliver legendary service.

Qualifications:

• Bachelor's degree in business administration, real estate management, or a related field is preferred.
• Minimum of 5 years of property management experience, demonstrating success in managing multifamily or commercial properties.
• Strong leadership skills with the capability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities, complemented by a commitment to exceptional customer service.
• Proficiency in property management software and financial management tools.
• Knowledge of landlord-tenant laws and fair housing regulations.
• A steadfast commitment to accountability, integrity, and delivering outstanding service.
• Valid driver's license and proof of insurance; willingness to travel frequently to various properties is essential.

Benefits:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 6 paid holidays, and 1 floating holiday
• ORCA card
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

JOB CODE: 1000490