The Neiders Company
Front Desk (Bilingual)
About us:
The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration.
Our hotel, located in a challenging yet vibrant location, prides itself on delivering legendary customer service even in the face of adversity. We are seeking a dedicated Front Desk Agent to join our team, someone who thrives in challenging environments and is committed to upholding the highest standards of accountability and customer service excellence.
Must be Bilingual
Schedule Requirements:
Monday to Friday 9am to 6pm -with weekends and nights as needed -according to the hotel operations environment.
Responsibilities:
1. Accountability:
- Handle all aspects of guest check-in and check-out procedures with precision and accuracy.
- Manage reservations, cancellations, and modifications ensuring all records are meticulously maintained.
- Handle cash transactions and always maintain a balanced cash drawer.
- Ensure all guest requests and inquiries are addressed promptly and effectively.
- Maintain a clean and organized front desk area, including stocking supplies and informational materials.
2. Legendary Customer Service:
- Greet guests with a warm and friendly attitude, making them feel welcome and valued from the moment they arrive.
- Anticipate guest needs and provide personalized recommendations and assistance to enhance their stay.
- Handle guest complaints and concerns professionally and efficiently, striving to resolve issues to the guest's satisfaction.
- Demonstrate empathy, patience, and resilience when dealing with challenging guests.
- Go above and beyond to create memorable experiences that exceed guest expectations.
3. Dealing with Difficult Situations:
- Remain calm and composed under pressure, maintaining professionalism and composure in challenging situations.
- Exercise discretion and tact when addressing sensitive issues or difficult guests.
- Collaborate with other team members to find solutions and ensure a positive outcome.
- Follow established protocols and procedures for handling emergencies or security incidents.
Qualifications:
- Bilingual English - Spanish
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Positive attitude and passion for delivering exceptional customer service, even in challenging circumstances.
- Valid Driver's License and reliable transportation
Benefits and Perks:
We recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of rewards to meet everyone’s needs including:
- Full suite of benefits, including Medical, Dental, Vision
- Matching 401K
- 15 days of PTO
- 8 Paid Floating Holiday (Veteran's Day OR Day After Thanksgiving)
- Housing discounts at TNC properties
- Perks & Rewards through Nectar & Gifted
- Employee Assistance Program
- Opportunity for Advancement
- Supplementary Discounts through MetLife
If you're ready to embrace the challenges and rewards of working in a dynamic environment where legendary customer service is paramount, we encourage you to join us in creating memorable experiences for our guests and making a positive impact in our challenging yet exciting location!