The Neiders Company
Front Desk
About us:
The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration.
Our hotel, located in a challenging yet vibrant location, prides itself on delivering legendary customer service even in the face of adversity. We are seeking a dedicated Front Desk Agent (Leasing Agent) to join our team, someone who thrives in challenging environments and is committed to upholding the highest standards of accountability and customer service excellence.
Job Overview:
As a Front Desk/Leasing Agent at a property in a demographically challenged location, your primary responsibility is to ensure the safety of the property, guests, and staff while providing exceptional customer service. You will be the first point of contact for guests and must handle various situations with professionalism and discretion. In this role, you will be the face and voice of our company, responsible for providing exceptional customer service while spreading positivity and warmth to every customer interaction.
Key Responsibilities:
1. Guest Relations:
- Assist guests with check-in and check-out procedures efficiently.
- Handle guest inquiries, requests, and complaints promptly and professionally.
2. Customer Service:
- Maintain a cheerful and upbeat attitude even in challenging situations to ensure positive experience.
- Offer proactive assistance and personalized recommendations to enhance the customer's experience.
3. Assisting Safety:
- Follow safety and emergency procedures, report any suspicious activities to management.
- Monitor access, be vigilant and proactive in maintaining the safety of guests and staff.
4. Difficult Tenant Management:
- Handle challenging tenants with patience and diplomacy, collaborate with security when necessary.
- Adhere to the property policies and rules consistently and address issues calmly and professionally.
- Document incidents involving difficult tenants and report them to management.
5. Reservation and Billing:
- Assist guests with reservation inquiries and modifications.
- Process guest payments accurately and securely.
- Maintain confidentiality of guest information and financial transactions.
6. Communication & Multitasking:
- Maintain clear and effective communication with other hotel staff and departments.
- Relay important information, updates, and guest requests promptly.
- Handle multiple tasks simultaneously and prioritize tasks effectively to ensure smooth operation.
Qualifications:
- High school diploma or equivalent.
- Minimum 3 years’ experience in a hotel front desk or similar customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to remain calm and composed in high-pressure situations.
- Knowledge of security procedures and emergency protocols are an advantage.
- Proficiency in using computer systems and hotel management software.
- Ability to work independently and as part of a team.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Benefits and Perks:
We recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of rewards to meet everyone’s needs including:
- Full suite of benefits, including Medical, Dental, Vision
- Matching 401K
- 15 days of PTO
- 6 days Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)
- Housing discounts at TNC properties
- Perks & Rewards through Nectar & Gifted
- Employee Assistance Program
- Opportunity for Advancement
- Supplementary Discounts through MetLife
If you're ready to embrace the challenges and rewards of working in a dynamic environment where legendary customer service is paramount, we encourage you to join us in creating memorable experiences for our guests and making a positive impact in our challenging yet exciting location!